Orders & Shipping
In some cases local orders may be picked up from our home showroom in Troy or at one of our many events or shipped via USPS Priority Mail.
All other domestic orders are shipped via USPS. Orders received after 12:00pm Friday through Sunday will be shipped the following Tuesday.
Orders are shipped out within 2-3 business days of purchase.
INTERNATIONAL- PLEASE NOTE: All customs fees, duties and taxes are the responsibility of the customer.
Sales tax will be added to any orders shipped within New Your. Sales tax is not charged on shipments outside of New York.
We will gladly process an exchange or refund the full amount paid (less shipping charges) within two weeks of delivery date. Jewelry must be returned in original condition, unworn and with tags. For your security, please send your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Curated Phases is not responsible for items damaged or lost in transit.
Please note that while returns are processed within two business days of return, credit card companies may require up to two weeks to settle charges.
Please contact us prior to returning an item as items sent without notification may incur a delay.
Charity and custom-designed pieces are not eligible for return or exchange.
Repairs & Restringing
If you require a repair, please contact us. One complementary repair service is offered with each purchase and additional repairs can be made for a nominal fee. Items will be replaced or repaired at our discretion.
For your security, please send your repair with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Phases is not responsible for items damaged or lost in transit.
We will gladly resize select Curated Phases pieces for a fee. Please email us using the contact form for more information.
Note that healing crystal meanings are spiritual supports to healing and are not prescriptions or healthcare information.
Curated Phases is committed to protecting your privacy. We will collect personal identification information from you only if it is voluntarily submitted to us. We will never sell, loan, rent, trade or give away your name, email or address to anyone. We will only use the information we collect for the purpose of processing orders and enhancing your shopping experience. We will use email to communicate with you about your orders and to let you know about special product introductions and other Curated Phases news.
Ordering from Curated Phases is safe and secure. The Phases website has security measures in place to protect the loss, misuse and
alteration of the information under our control. Once you click on "Check Out," you will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and it is stored in a secure environment.